Privacy Policy
Last updated: 13 March 2026
Moroccan Spa ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our spa located at Phoenix Palassio, Gomti Nagar, Lucknow, or use our website at moroccanspa.in.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, phone number, email address, and gender — provided when you book an appointment, purchase a gift card, or sign up for a membership.
- Payment Information: Transaction details processed securely through Razorpay. We do not store your card numbers or bank details on our servers.
- Booking Preferences: Therapy type, preferred time slots, therapist preferences, and special requests.
- Website Usage Data: IP address, browser type, pages visited, and time spent — collected via Google Analytics for improving our services.
2. How We Use Your Information
- To confirm and manage your spa appointments and memberships.
- To process payments securely through our payment gateway.
- To send booking confirmations, reminders, and promotional offers via SMS (with your consent).
- To personalise your spa experience based on your preferences.
- To improve our website, services, and customer experience.
- To comply with legal obligations and resolve disputes.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share limited information with:
- Payment Processor (Razorpay): To process your transactions securely.
- Analytics (Google Analytics): To understand website usage patterns. This data is anonymised.
- Legal Authorities: If required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures to protect your data, including encrypted payment processing, secure servers, and restricted access to personal information. However, no method of electronic transmission or storage is 100% secure.
5. Cookies
Our website uses cookies and similar technologies for analytics and functionality. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal requirements).
- Opt out of promotional communications at any time.
- Withdraw consent for data processing where applicable.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Phone: +91 7235 9999 88
- Location: Moroccan Spa, 3rd Floor, Phoenix Palassio, Gomti Nagar, Lucknow, Uttar Pradesh 226010